FAQs

About Step Up Supply

Location

We are based in the United States.

 

Shipping 

How long will it take to receive my order?

Estimated shipping times range from 14 days to 4 weeks depending on demand. If you have any questions about where your order is, you can track it here. You can also contact us with your order number at support@stepupsupply.com.

Why didn't my order come in one package?

We often process order items separately to increase fulfillment speed. This means you could receive one part of an order before another. Do not worry. If after some time you still have not received your complete order, please reach out to support@stepupsupply.com

 

Fees

Taxes and Shipping?

Taxes are taken care of by us and pass the savings onto you. Shipping is free on select orders. Typically orders over a predetermined value qualify for free shipping.

 

After Purchase

Returns?

We got you covered. If you are unsatisfied, please let us know so we can work with you. For all details, see our return policy.

Can I cancel an order?

If you decide to cancel an order, it must be within 24 hours of placing your order, and the order must not be shipped yet.